Customer service experience & Stockholm syndrome


The lovely high heel lady and friend of mine Grace ”Hot lips” Fitzgerald is this posts guest blogger, and please check out her webpage’s, Thanks Grace Xo Xo

 

Customer service experience & Stockholm syndrome

Today, I went into a specialist Coffee shop that sells and also serves coffee. But the lady who served me was so unfriendly it was actually awkward. When I tried to meet her where she was at psychologically (because that's just what I do), I mentioned in a casual way that I hoped her week was going better than mine, and I smiled. (I have been having a week full of hope balanced by blatant rejection on all fronts).

She turned around swiftly, stared at me John Wayne style (without the irony), and said; "THIS is just my face ... SORRY".

Holy mother. Someone got out on the wrong side of the bed today.

What I found particularly funny, though, was that in this transaction, I was in her shop, to give her money in exchange for something she was offering the public, A most intricate situation?

Stockholm. Where it is OK to be rude to the customer? Please say it aint so. I love Stockholm. But sometimes? It's hard.

 
Grace Fitzgerald

A member of Generation XOXO ...

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